WE ARE YEPLY. WE KEEP YOU RIDING.

Are you a student looking for a dynamic entry-level position in customer support? Yeply is on the lookout for a proactive Student Operations Assistant to help streamline our customer engagement processes. If you’re eager to learn and grow within a thriving startup, this might be the perfect opportunity for you!

About Yeply

We are Yeply, a modern Finnish start-up that's revolutionizing bicycle repair. Our mission is to make bicycle maintenance and repair simple, transparent, and hassle-free. With over 105,000 bikes serviced across Europe, we're just getting started!

Your Tasks

As a Student Operations Assistant in Customer Support, you will:

Respond to customer inquiries promptly and efficiently.
Assist in scheduling and rearranging appointments to ensure optimal planning and time management.
Support daily operations by taking on manageable tasks from our Operations Planner, adapting processes to fit a junior role.
Communicate with customers to confirm appointment details and gather necessary information.
Maintain high standards of customer service and data quality in our systems.

What Do You Bring to the Table

Respond to customer inquiries promptly and efficiently.
Assist in scheduling and rearranging appointments to ensure optimal planning and time management.
Support daily operations by taking on manageable tasks from our Operations Planner, adapting processes to fit a junior role.
Communicate with customers to confirm appointment details and gather necessary information.
Maintain high standards of customer service and data quality in our systems.

Why Yeply?

Be part of an international, fast-growing start-up and contribute to meaningful projects.
Flexible, hybrid work model: 2 days a week, with a mix of on-site and remote work.
Hands-on experience in Customer Support, with the opportunity to make a real difference.
This is a part-time student job. If you are ready to join our team and make a difference, we would love to hear from you!